ISG technology provides a broad range of networking, IT & Multisourcing Solutions across the breadth of the UK. Operating from five service delivery centres throughout the UK and one European Support Centre in Bulgaria, ISG technology provides an exceptional service at a highly competitive price. ISG technology is one of the UK's longest standing and independent Networking & IT specialists.
ISG technology has installed TomTom's LINK tracking unit, PRO navigation devices, and ecoPLUS fuel monitoring devices within 59 of their engineer's vans. This solution allows the fleet manager to monitor the movements of their vehicle fleet, whilst the drivers are able to avoid delays through the LIVE services such as TomTom Traffic.
With the ability to locate the nearest and most appropriate engineer, the business has benefited from increased efficiencies, both in terms of fuel and time savings. Customer service has improved because if there is a delay the customer can be notified and their expectations are easily managed.
As part of the solution, they have introduced TomTom's OptiDrive, which gives drivers a profile based on four key elements of safe and efficient driving: speeding, driving events, idling, and fuel consumption. This allows fleet managers to reward safe driving and focus training time and budget on those below the fleet benchmark.
The Finance Team has saved an incredible amount of administration time by extracting instant reports from WEBFLEET to record the number of hours driven by engineers each month. The fact that the reports are instantaneous, compared to a long download time in previous systems, resulted in an impressive time saving. The team is moving towards a system which will mean that manual timesheets will be replaced by the WEBFLEET reports.