C&S Motor Group

C&S Motor Group provide recovery services across Greater London using fully equipped and highly trained teams able to recover vehicles of every type and weight. Clients include motoring organisations, insurers, emergency services, local authorities, Transport for London, franchised dealers and commercial vehicle fleet operators. A fleet of 60 recovery trucks manned by skilled operators, along with their use of cutting-edge job deployment technology, allows the company to successfully manage high call volumes at any time of the day or night. From their base in North London they provide rapid response to over 50,000 call-outs a year with customers experiencing an average attendance wait of less than 40 minutes …

… Recovery crews soon found the TomTom award winning navigation system easy and safe to use - particularly because of the touch-screen capability - and control room staff found that information flows between them, the crews and customers were faster and more reliable. "We know when a vehicle is heading towards a job and the good thing is we know the exact arrival time, which is great for managing customer expectations," says Andre Cox. "We know when it's on the scene and when it leaves, whether it's recovering the vehicle to another destination and when it will get there, or if it's free for the next job. The result is a massive increase in our efficiency with much better utilisation of our skilled crews and valuable equipment" …


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