Senior Customer Support Representative B2B

Mexico, Mexico City

Where do you want to be?

We are looking for the best and brightest minds to join our Fulfilment team within our TomTom Telematics Operations Unit. The experience and future opportunities will include coordination of installation activities related to the fulfillment of the customers.

The Fulfilment Coordinator takes care of assigning the installation services to the installation partner, following up with them that the quality and timing are the expected and communicating with the stakeholders. You will be working in close coordination with the Customer Support team to support customers getting up and running with the WEBFLEET services.

As a member of the Fulfilment team, you will have to deliver the following:

What do we expect from you?

To be successful in this role, these key words should describe you as a professional:

What do we offer?

Who are we?

TomTom Telematics is a Business Unit of TomTom dedicated to fleet management, vehicle telematics and connected car services. WEBFLEET is a Software-as-a-Service solution, used by small to large businesses to improve vehicle performance, save fuel, support drivers and increase overall fleet efficiency. In addition, TomTom Telematics provides services for the insurance, rental and leasing industries, car importers and companies that address businesses as well as consumers.

TomTom Telematics is one of the world’s leading telematics solution providers with more than 785,000 subscriptions worldwide. The company services drivers in more than 60 countries, giving them the industry’s strongest local support network and widest range of sector-specific third party applications and integrations. More than 48,000 customers benefit every day from the high standards of confidentiality, integrity and availability of our ISO/IEC 27001:2013 certified service, re-audited in November 2016.

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