In addition to managing the general logistics involved in picking up and dropping off patients on time, the NEMT team must also balance ever-changing schedules, traffic, and other challenges that may arise in the course of the day.
“TomTom proactively notifies us of what’s going on – taking the guesswork out of the equation” said Scott West, NEMTDispatch's CEO. “We receive alerts that tell us, for example, that the driver has dropped someone off and his ETA to his net pick-up is 14 minutes. If someone calls to ask when they will be picked up, I don’t have to guess, or call the driver. I can log into WEBFLEET and get a definitive answer for them”