Global PR Manager
Boston, MA September 12, 2013
TomTom Business Solutions, a leading provider of advanced GPS and fleet management solutions, today announced an integration of WEBFLEET with Service Station Computer Systems (SSCS) Digital Dispatch software product. The integration improves efficiencies by reducing the manually-intensive aspects of dispatching and receiving work orders, eliminates manual-entry errors by drivers, and increases visibility into vehicle location and driver behavior.
Integrated together, WEBFLEET and SSCS’s solution bridge the gap between the office and tow truck driver by integrating back office software with real-time location information. This reduces administrative tasks and opens a real-time window on driver location and status for management improving decision-making for the widest possible variety of jobs, including impounds, insurance service, commercial, police-related and motor clubs.
“Auto Club towing is a tremendous opportunity which also places great demands on our business because we have to be extremely efficient, and our drivers have to do everything right” said Larry Nasey of Ted & Al's Towing in San Francisco. “The integration of Digital Dispatch and WEBFLEET provides best-in-class technology that makes us more efficient, improves driver habits such as aggressive driving and idling, and gives us a high degree of visibility into the entire operation. The integration has resulted in cost and time savings for us – up to 30 minutes per truck per day”*
“Increasing efficiencies represents a major growth opportunity for towers” said Matt Gunzenhaeuser, US Sales Director for TomTom Business Solutions. “Saving time on administrative tasks translates into more time to drive revenue. TomTom’s integration with SSCS’s Digital Dispatch eliminates manual tasks for both management and drivers, freeing resources for revenue-generating activities”
TomTom’s fleet management solution provides visibility into vehicle location and driver behavior and optimizes travel with professional navigation using real-time traffic data and information on commercial vehicle restrictions.
“SSCS’s solutions for the towing industry focus on giving towers the tools they need to uncover new opportunities” said Al Stoeberl, SSCS Vice President of Sales and Marketing. “Our interface with TomTom allows the driver and dispatching office to communicate seamlessly, automatically updating the status, location, vehicle description and other particulars of each call. This reduces manual intervention and the risk for errors that goes along with it”
SSCS provides the industry’s only authorized interface to AAA’s D/2000 dispatching system, providing additional opportunities for customers. The new solution from TomTom and SSCS recognizes and processes many of the communications from the D/2000, adding an additional layer of useful integration.
Digital Dispatch allows users to record calls as they come in from motor clubs, police departments, commercial accounts and automotive repair shops. Calls are then dispatched electronically to a driver equipped with the TomTom PRO and the driver can update call status from their device without dispatcher intervention. Calls from AAA appear on the dispatch screen automatically where they can be managed like any other call.
TomTom’s App Center features over 75 technology solutions from vendors in a range of industries that have been integrated with WEBFLEET. With this integration, SSCS’s Digital Dispatch becomes the newest solution available in the App Center, delivering value to towers of all sizes.
*Results not typical. Actual results may vary depending on individual factors including volume, distance, number of vehicles and other factors.