Priority Patient Transport, headquartered in Harrisonburg, Virginia, provides patient transport services – from emergencies, to regularly scheduled transports, to transfers from one healthcare facility to another. The company’s vehicles travel throughout Virginia, and in some cases, across the East Coast.
Medical transportation brings with it specific challenges - both the healthcare facilities and the patients’ families want to be sure the transport is handled on-time, and in the quickest and smoothest fashion. Priority Patient Transport turned to technology from MedaPoint. MedaPoint integrated their EMS dispatching solution, AdvanceDispatch, with TomTom WEBFLEET to ensure that they work seamlessly together.
“The integration enables us to view real-time vehicle location on our dispatch screen and send orders directly to the vehicle. Once drivers are on their way, we can see exactly where they are, how they are driving and when they will arrive,” said Higgins. “The integration eliminated all the calls that were coming into our dispatchers from drivers, and gave us peace of mind knowing where all of our vehicles were at any given time. Now we can always give accurate ETAs and communicate effectively with our drivers and customers.”
Overall, Higgins believes that MedaPoint’s integration with WEBFLEET has had a lasting, and measurable impact on his business. “In this business, performance is non-negotiable. With all the information we need, at our fingertips, we’ve decreased costs and increased peace-of-mind for us, our drivers, our customers and the patients. We couldn’t ask for more than that.”
“I can check routes, drivers and vehicle locations on my iPhone - I’m in touch with what’s happening all the time. With that knowledge, we’ve been able to consolidate routes and improve the way we do things. We expect these savings to continue to grow. ”
“The ability to get our drivers to patients more efficiently and to follow an open route has allowed us to increase our carrying capacity about 30%.”