Richards Bros is a long-established, family-owned bus and coach company in South Wales running 65 vehicles. It operates a network of scheduled bus services, several with the support of Pembrokeshire County Council, as well as school contracts and coach day trips, short tours and private hires.
Its bus services cover a large rural area from St David's in the East to Aberyswyth in the North. Some 20 scheduled bus services connect scattered communities with the larger towns and many users depend on them to get to and from work, education, leisure and medical facilities. Punctuality and reliability are therefore essential.
Malcolm Richards, a partner in the business, says that fitting the TomTom Telematics tracking system has undoubtedly improved the efficiency and reliability of their bus services. “Better information allows us to act more speedily to resolve issues,” he says, “whether that's dealing with passenger complaints or with drivers who speed. It's also contributing to lower costs and increasing our overall competitiveness.”
“In this business, performance is non-negotiable. With all the information we need, at our fingertips, we’ve decreased costs and increased peace-of-mind for us, our drivers, our customers and the patients. We couldn’t ask for more than that.”
“I can check routes, drivers and vehicle locations on my iPhone - I’m in touch with what’s happening all the time. With that knowledge, we’ve been able to consolidate routes and improve the way we do things. We expect these savings to continue to grow. ”