Integrated routing and fleet management solution cuts fuel bill by 33 per cent for TK Components.
Leading kitchen components provider Manchester-based TKC is a leading supplier of kitchen and bedroom doors, accessories and components to trade customers in the UK and Ireland. The company operates a small fleet of 12 vehicles (ranging in size from Sprinter vans to 18 tonne rigid sided trucks), delivering to businesses or end customer sites nationwide, five days a week.
The company had previously routed deliveries manually and were heavily reliant on drivers’ knowledge and their ability to avoid traffic. The fact that drivers were still taking manual logs of their time on the road was also taking up hours of administration time.
TKC were looking for an easy to use, cloud-based fleet solution which combined economical and efficient routing with vehicle tracking.
Fuel- and timeefficient routing Fleet technology specialists Communicate Better advised on an integrated solution which combined the existing TomTom Telematics WEBFLEET fleet management system with new delivery management and routing optimisation software from Maxoptra.
Using TomTom Telematics award-winning WEBFLEET.connect open API functionality, a driver app has been installed onto the TomTom Telematics PRO 8275 Driver Terminals, offering ering TKC a multifunction fleet solution on the same interface for the transport and customer service departments.
‘Our combined routing and telematics solution has helped us to cut 33 percent off our annual fuel bill, as well as reducing environmental emissions,’ said Andy Manktelow, Transport Manager at TKC. ‘Being able to allocate drivers to the nearest job, react to order changes and customer requests as they happen and avoid traffic has also pushed up our productivity - our drivers are handling around 27 per cent more jobs each day.’
Slicker customer service The system now automatically generates ETAs for each delivery, emailing and texting customers to let them know when their components will be arriving. Updated in real-time as the day’s schedule unfolds, this helps to reduce the number of failed deliveries and has significantly improved customer service levels.
‘Not only does Maxoptra help us deliver on our ‘right fi rst time’ ambition, it also allows to keep our customers, and if required, their customers informed,’ said Manktelow.
The customer interface will soon be augmented with the latest track and trace functionality where customers will be able to follow the progress of their delivery on a mobile map.
Proof of delivery The TomTom Telematics Driver Terminals are also being used by drivers to capture both photos and ‘sign on glass’ customer signatures to provide electronic proof of delivery via the Maxoptra Driver App. The company uses the OptiDrive 360 functionality within WEBFLEET system to give drivers and managers real-time feedback and advice on key performance indicators such as harsh braking, speeding and idling, helping them to improve both driving safety and fuel efficiency. Simple colour coding quickly highlights employees who may need more input to improve their driving.
Safer and greener driving Drivers will also soon be able to use their Driver Terminals to perform digital safety checks, walking round their vehicle and checking tick boxes on screen to confirm the safety of key functions such as tyres, the exhaust, brake lights, fluids or a taillift before they set off each morning. TKC drivers can now automatically download driving time data using WEBFLEET Tachograph Manager, saving on paperwork, time and effort. Management can also see figures for remaining driving time in real time – and be notified when drivers are due to take breaks, when shifts are due to end or, significantly, when infringements have been committed.