Customer Support Representative B2B French + Italian Speaker - Telematics


Spain, Barcelona

Where do you want to be?

We are looking a Customer Support Representative B2B to delight our customers with your passion and knowledge of our TomTom Telematics products. Customers will look for you for technical guidance and for advice in addressing their product usage and issue needs.

Here’s a little taste of your challenge:

  • Provide email and phone support to our customers (B2B) and partners.
  • Take ownership of customer issues reported and see problems through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Investigate and take care of large and complex technical support matters, where necessary working closely together with peers across all departments.
  • A constant and pro-active improvement of product/support knowledge.

What are we looking for?

There is no set route to become Customer Support, but to be successful in this role this is the kind of profile we have in mind:

  • Experience within a customer services or customer-facing role.
  • Excellent communication skills in Spanish and English. Italian is a big plus!
  • You are a true team player, you enjoy sharing knowledge with each other.
  • Passion for technology, curiosity on how things work, you are an investigator!

What can you expect:

  • You will never get bored! We move fast like a “start-up” but have the benefits of a billion euro company
  • A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with.
     

Let’s not forget the good stuff 

  • Competitive base salary with a generous bonus scheme.
  • Private health insurance (including children and partners).
  • Pension Plan (after 6 months contract).
  • Lunch Vouchers.
  • 50% discount on purchase of TomTom products.
  • The chance to work in a fast moving, innovative and international environment, dealing with all kind of different countries and cultures.
     

Who are we?

TomTom Telematics is one of the world’s leading telematics solution providers, dedicated to fleet management, vehicle telematics and connected car services. Its main Software-as-a-Service solution WEBFLEET is used by businesses of all sizes to improve vehicle performance, save fuel, support drivers and increase overall fleet efficiency. In addition, TomTom Telematics provides services for the insurance, rental and leasing industries, car importers and companies that address the needs of businesses as well as consumers.

As of 1st of April 2019, TomTom Telematics has become a part of Bridgestone Europe NV/SA (“Bridgestone”), a subsidiary of Bridgestone Corporation, the world’s largest tyre and rubber company. Bridgestone operates in 38 countries across the EMEA region, with some of Europe’s most advanced factories, world-beating technology and leading R&D investments.

For further information, please visit telematics.tomtom.com

Want to join us?
 

We would like to meet you!
Pre-employment screening might be part of the selection process.